Policies & Client Agreement

At OMI NAI Wellness, every session is held with intention, presence and respect for your individual journey.

By booking an appointment, ceremony or programme with OMI NAI Wellness, you are confirming that you have read, understood and agreed to the policies below.

BOOKING & PAYMENT

All appointments require a 50% deposit to secure the booking.

The remaining balance is payable on the day of your appointment, unless an alternative payment arrangement has been agreed in advance.

For ceremonies, packages and longer containers, payment arrangements will be confirmed at the time of booking.

Your appointment is not considered confirmed until the required deposit has been received.

Deposits are subject to the cancellation policy below.

CANCELLATIONS & RESCHEDULING

I understand that life happens and sometimes plans need to change. Please provide as much notice as possible if you need to cancel or reschedule your appointment.

Cancellations or rescheduling with less than 24 hours’ notice will result in the 50% deposit being retained.

Where sufficient notice is given, the deposit will be refunded.

Where less than 24 hours’ notice is given, or where an appointment is missed without notice, the remaining balance may also become payable.

If you do not attend your appointment without contacting me, the full appointment fee will be due and must be settled before another appointment can be booked.

Where sufficient notice is given, I will always do my best to accommodate a rescheduled appointment.

Ceremonies, programmes and longer containers may have specific cancellation terms, which will be communicated at the time of booking.

LATE ARRIVALS

Please arrive on time so that you can receive the full benefit of your session.

If you arrive late, your session may still need to finish at the originally agreed time so that other clients are not affected. The full appointment fee remains payable.

For ceremonies and deeper sessions, arriving late may affect your ability to participate fully. In some circumstances, I may need to determine that it is not appropriate for the session to proceed.

MOBILE APPOINTMENTS

For mobile appointments, please ensure that there is a suitable, clean and private space available for the session.

I reserve the right to decline or end a mobile appointment where the environment is not appropriate for the work or where I am unable to work appropriately within the space provided.

Any travel arrangements or additional costs will be communicated before your appointment.

BODYWORK & MASSAGE

Massage and bodywork sessions are offered to support relaxation, body awareness, connection and wellbeing.

Before your session, please let me know about any injuries, recent procedures, pregnancy, relevant health conditions, medication or anything else that may affect your ability to receive bodywork.

You are responsible for communicating any changes in your circumstances before and during your session.

Your consent matters throughout the entire treatment.

You are welcome to communicate if you would like pressure, positioning, temperature, music, touch or anything else adjusted.

You may choose to stop or change any part of your session at any time.

SHAMANIC PRACTICES

Shamanic sessions are spiritual and experiential practices that may support personal exploration, connection, reflection and transformation.

Depending on the session, practices may include:

  • Drum journeys

  • Energetic alignment

  • Auric tear repair

  • Intrusion extraction

  • Cord cutting

  • Ancestral work

  • Soul work

  • Energy clearing

  • Ceremony

  • Other shamanic practices discussed and agreed before your session

These practices are complementary spiritual and wellbeing practices and are not a substitute for medical, psychological or other professional healthcare.

OMI NAI Wellness does not diagnose, treat or cure medical or mental health conditions.

You remain responsible for your own choices, wellbeing and decisions throughout your journey.

CEREMONY & DEEPER WORK

Ceremonial work requires a deeper level of personal commitment, intention and responsibility.

Before participating in certain ceremonies or deeper sessions, you may be asked to complete a consultation or preparation call. This allows us to connect around your intention, discuss the process and ensure you understand what the session involves.

You are expected to follow any preparation guidance provided before your ceremony.

If you arrive for a ceremony under the influence of alcohol or recreational drugs, the ceremony will not proceed.

If I feel that you are not in an appropriate condition to participate, I reserve the right to postpone or cancel the session.

Specific preparation and cancellation terms may apply to individual ceremonies and will be communicated before booking.

CEREMONY PREPARATION

Where preparation guidance is provided, it is intended to support you in arriving as clear, present and grounded as possible.

Depending on the ceremony, you may be asked to:

  • Keep food light before the ceremony

  • Avoid alcohol

  • Avoid recreational drugs

  • Avoid sexual activity for the specified period before the ceremony

  • Allow yourself time to rest and integrate

  • Follow any additional preparation guidance provided

Specific preparation requirements will be communicated to you before your ceremony.

CONSENT & PERSONAL BOUNDARIES

Your consent matters throughout every session.

You are never required to participate in a practice, conversation or experience that you do not wish to participate in.

Equally, OMI NAI Wellness reserves the right to decline any request or behaviour that falls outside the agreed scope of the session or my personal and professional boundaries.

All sessions are strictly non-sexual.

Any sexualised behaviour, inappropriate comments, sexual advances or requests will result in the immediate termination of the session, with the full appointment fee remaining payable.

CONFIDENTIALITY

What you share with me within the context of your session is treated with respect and discretion.

I will not share personal information or details of your sessions with others unless you have given permission or I am legally required to do so.

Where experiences or reflections from my practice are shared publicly, identifying details will be removed. I will not intentionally share information that identifies you without your consent.

PHOTOGRAPHY, VIDEO & RECORDING

Please do not photograph, video or record any session or ceremony without prior permission.

Where OMI NAI Wellness wishes to take photographs, video or other content during a session or event for promotional purposes, your permission will be requested beforehand.

You are under no obligation to consent.

REFUNDS

Where sufficient notice is given, the 50% deposit will be refunded.

Deposits are non-refundable where a client cancels or reschedules with less than 24 hours’ notice or does not attend their appointment.

Where OMI NAI Wellness cancels an appointment or ceremony and an alternative arrangement cannot be agreed, any applicable payment will be refunded.

Ceremonies, packages and longer containers may have separate refund terms, which will be communicated before booking.

Nothing within this policy affects your statutory consumer rights.

CLIENT RESPONSIBILITY

You are responsible for providing accurate and relevant information before your session and for informing OMI NAI Wellness of anything that may affect your participation.

You are also responsible for seeking appropriate medical, psychological or other professional support where required.

Shamanic practices and bodywork are complementary wellbeing practices and should not be relied upon as a replacement for professional healthcare.

You are encouraged to take responsibility for your own experience, choices and integration following a session.

RIGHT TO DECLINE OR END A SESSION

OMI NAI Wellness reserves the right to decline, postpone or end a session where there is a reasonable concern regarding consent, intoxication, inappropriate behaviour, the suitability of the environment or the client’s ability to participate appropriately.

Where possible, this will be discussed with you openly and respectfully.

RESPECT FOR THE SPACE

The work held through OMI NAI Wellness is rooted in mutual respect, honesty, personal responsibility and consent.

I ask that you arrive with respect for yourself, the space and the work being held.

You are not required to share anything you do not wish to share, and there is no expectation that your experience will look a particular way.

Your journey is your own.

AGREEMENT

By booking an appointment, ceremony or programme with OMI NAI Wellness, you confirm that you have read, understood and agreed to these policies.

If you have any questions about these policies or would like to understand more about a particular session before booking, please get in touch.

OMI NAI Wellness

Body. Energy. Spirit. Coming home to yourself.